Speakers
Shayan Hazir
Chief Digital Officer, Asia (xHK) & MENAT
HSBC
View LinkedIn profileShayan brings with him 20 years of banking experience across HSBC’s global markets, with stints in Hong Kong, UK, Malaysia, the UAE and Singapore, where he is now based. Throughout his international career, Shayan has been committed to making financial services more efficient, transparent and inclusive for all.
As Chief Digital Officer for Asia (excluding Hong Kong) and MENAT at HSBC, Shayan spearheads the bank’s digital strategy and transformation across a broad and diverse set of growth markets.
Prior to this, he served as Chief Digital Officer for ASEAN, where he supported the bank’s digital strategy across Southeast Asia – a region marked by rapid fintech innovation, mobile-first customer behaviours, and growing demand for cross-border financial solutions.
Before his role as Chief Digital Officer, Shayan held leadership roles within the group’s Commercial Banking, Transaction Banking and Strategy divisions.
A true trailblazer, Shayan’s philosophy is focused on what he calls the 4Cs – creativity, collaboration, compassion and consistency – to create a client-centric innovation strategy.
He deeply believes in taking on a holistic approach when it comes to reinventing finance, and actively works with thought leaders, change agents and regulators to experiment with cutting-edge technologies, including blockchain, artificial intelligence and quantum computing.
Beyond the bank, Shayan is a certified life coach and a Lego Serious Play practitioner. He also serves as the Chair of the Finance and Fintech Committee of the British Chamber of Commerce in Singapore, where he continues to drive meaningful change in the industry.
As a leader on global innovation, he often leads the dialogue on fintech ecosystems and startups at conferences worldwide. He is also passionate about sharing his knowledge and grooming the next generation of leaders, taking time to advise tech startups and mentor young founders with his own brand of authentic leadership.
Over the years, Shayan continues to hone his expertise and has attained qualifications at world-renowned institutions such as Harvard Business School, INSEAD, MIT, London Business School and the University of Cambridge.
Speaking at SFF 2026
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3:10–3:50pmWed 18 NovFutureMatters StageHall 5, Singapore EXPOPremium
Technology Rewiring
How Will Agentic AI Change the Customer Touchpoint?
FutureMatters StageHall 5, Singapore EXPOPremium
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Daniel HongVice President, Tencent Financial Technology & Chief Executive WeChat Pay HongkongTencent
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Lee Zhu KuangManaging Director & Head, Innovation GroupUOB
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T.R. RamachandranHead of Products & Solutions, Asia PacificVisa
About this session
As agentic AI reshapes routine decisions, what happens when low risk and high frequency decisions are more easily be delegated to agent? The interface that defined digital banking for a decade is quietly fading, as autonomous agents transact, compare, and choose on the customer's behalf. When humans step back from the screen, the entire logic of customer engagement must be rebuilt.
Learn how the customer touchpoint transforms when agents become the primary user; what it takes to stay visible and preferred in an agent-mediated world; and how to prepare your channels, data, and brand for an interface-light future. -

