FAQs
Where is SFF held? How do I get there?
Singapore EXPO, 1 Expo Dr, Singapore 486041
Halls 1 – 6 & Foyer 1 Level 2
Singapore EXPO is easily accessible via several modes of transport. The address is 1 Expo Drive, Singapore 486150. To find out how to get there, click here.
How do we register?
You may register at the event at the following locations at Singapore EXPO, 1 Expo Dr, Singapore 486041:
- Registration Area, Level 1, Apex Gallery
- Hall 6, Level 1, near Expo MRT station
You may also register online before the Festival here: https://www.fintechfestival.sg/registration
How much does each pass type cost?
Individual Passes- Executive Pass: SGD 5,000
- Delegate Pass: SGD 1,500
- Startup Pass: SGD 650
- MeetUp Pass: SGD 380
- Government Pass: Complimentary
- Academic Pass: Complimentary
- Student Pass: Complimentary
- Trade Visitor Pass: Complimentary
Group Buy Passes
- Rates for 3 or more Delegate Passes will follow the prevailing pricing and are eligible for current promotions, where applicable.
- 10 Delegate Passes and above: SGD 750 each
You can check out the access rights each pass gets you here:
https://www.fintechfestival.sg/registration
I would like to upgrade my pass or purchase a top-up, how do I do this?
You can upgrade your pass by logging onto your MyExperience portal.
- Follow the link in your registration email: sff2025-myexperience.personatech.com/login
- Your username is the email you registered with and your confirmation number is your password (Tip: The no. printed above the QR code is your password)
- Select Upgrade Ticket on the left bar and make your purchase
- Top-up options available are visible in the login
Where can I register or collect my badge?
|
Singapore EXPO, Registration Area, Level 1, Apex Gallery |
Registration Opening Hours:
*Operating hours are subject to change. |
| Singapore EXPO Hall 6, Level 1, near Expo MRT station |
Registration Opening Hours:
*Operating hours are subject to change. |
| Andaz Singapore by Hyatt 5 Fraser Street, Singapore 189354 (Applicable for all pass holders except Exhibitor) |
Collection Period:
|
What time can I access SFF Halls with my pass?
Delegates:
12 Nov, Wed: 7:30am - 6:00pm
13 Nov, Thu: 8:00am - 6:00pm
14 Nov, Fri: 8:00am - 6:00pm
Exhibitors: 7:30am - 6:30pm daily
Trade Visitors: 10:00am - 6:00pm daily
*Operating hours are subject to change.
What do I need to collect my badge?
A confirmation email containing your QR code and confirmation ID will be sent to you closer to the event date.
I have lost/forgot to bring my confirmation email. How do I collect my badge?
Approach the registration help desk at any of the badge collection points and inform the registration personnel that you do not have your confirmation email. Provide them your name and email address used to register, and they will assist you.
Is re-admission allowed on days of the exhibition?
Re-admission is allowed for all registered visitors who have collected their SFF pass, across all days (12 - 14 November) of the exhibition. Just keep your pass till the last day and drop them off at the recycling bins.
Are passes transferable? Can passes be replaced?
Passes are non-transferable and have to be worn at all times.
There is a non-refundable SGD 25 (subject to 9% GST) fee to replace badges and/or badge holders.
Note: If you wish to substitute a participant, please inform the organisers at registration@sgfintechfest.co at least 2 weeks before the event commences. Substitution requests for paid passes are subject to the organisers’ approval. No refunds shall be made for cancellations and/or non-attendance.
Which stages do I have access to?
Executive / Delegate / Startup / Government / Academic / Student / Speakers / VIP Pass / Media Pass Holders:
1. Festival Stage - Hall 1
2. Founders Stage - Hall 2
3. Impact Stage - Hall 3
4. Catalyst Stage - Hall 3
5. FutureMatters Stage - Hall 5
6. Frontier Stage - Hall 6
MeetUp / Trade Visitor Pass Holders:
1. Impact Stage - Hall 3
2. Catalyst Stage - Hall 3
Are there any Luggage Storage facilities?
Yes, storage is available at the Festival's two registration areas — the Apex Gallery and Hall 6. Kindly note that complimentary storage is only for Speakers and Executive Pass holders.
For other attendees, storage is available at SGD 10 per piece, on a first-come, first-served basis.
Storage hours are from 7:30AM to 6:00PM daily. Please collect your luggage by 6:15PM.
Are there hydration points at the event?
There are over 30 hydration points located around the venue - beside the Info Kiosks between halls, and at all lounges and stages. You are encouraged to bring your own water bottle.
Will security checks be conducted at the event?
Yes. Random bag checks will be conducted by our Security Officers. Visitors are advised to travel light to expedite security checks.
Are there any items which are not allowed to be brought into the event?
Firearms, explosives, drones, personal mobility devices, large chains, sharp items, and more.
Note: The organiser will have the final say on items not listed above. The decision is final and absolute. All participants are advised to bring along personal identification as security checks may be carried out at the Organisers’ discretion.
Is there an age restriction to participating in the event?
SFF is open to registered trade visitors and professionals who are 16 years old and above.
Is there a dress code?
The dress code for SFF is business or smart casual. You may be doing plenty of walking in and around the halls, so come in your comfortable walking shoes.
Which pass types have access to the F&B Zones?
The F&B Zones are accessible to the following pass types:
• Executive Pass
• Speakers Pass
• Delegate Pass
• Government Pass
• Startup Pass
• Academic Pass
• Media Pass
What type of food is being served at the F&B Zones?
F&B Zones will be located at Hall 2, 4 & 5.
All zones will serve a standard menu and a vegan/vegetarian menu. All menus will be halal-certified except for the zone in Hall 5.
Can I collect food from F&B Zone on behalf of my colleagues?
No, as we would like to ensure there is enough food for all delegates, food collection will be reflected when your badge is scanned regardless of which zone you have collected from.
Are there other F&B options?
There are also a variety of paid F&B options in the EXPO and around the vicinity, such as the SFF Café; as well as the following:
- Foyer 1, Level 2: Joe & Dough, The Local Café
- Front of Hall 3: Tag
- Front of Hall 4: Atrium 4
- Media Lounge: Hall 4 (accessible to Media pass holders)
- Front of Hall 5: MarketPlace (with multiple stalls)
- Hall 6 – SFF Café
- Foyer 2, Level 1: Joe & Dough, Subway, The Local Café
- Linked by the underpass of the MRT Station, you can go to Changi City Point or the nearby office buildings for a variety of eating places
Is there a place for exhibitors to sit and have our lunch?
There isn’t a dedicated exhibitor lounge at the moment. You're welcome to enjoy your meals at any of the nearby F&B outlets within the venue.
What is SFF MeetUp?
SFF MeetUp is Asia's largest fintech meetings programme featuring 15-minute double-opt-in 1:1 meetings powered by industry leading technology. Participants will meet simultaneously in the dedicated MeetUp area in Hall 6 in a speed-dating format.
How do I join the MeetUp
programme?
Executive, Delegate, Startup, Academic, and Government pass holders have access to the MeetUp programme.
Trade Visitors would need to top-up for a MeetUp pass to join.
Attendees must have registered and completed their SFF MeetUp profile between 8 October to 22 October to participate in SFF MeetUp.
Where is SFF MeetUp going to happen?
In Hall 6, MeetUp Zone.
When will SFF MeetUp take place?
12 & 13 Nov
Session 1: 12:30pm - 2:00pm
Session 2: 3:00pm – 4:30pm
I missed the deadline for MeetUp. How can I still set meetings?
The SFF Mobile App includes an in-app chat function, which allows you to connect directly with other attendees and set meetings with them.
How can I find out who else is attending SFF MeetUp or the larger Festival?
The mobile app lets you find companies, booth information and other attendees with whom you can open chats with.
Who can I approach if I have a problem with my MeetUp schedule or need
other assistance?
There is an SFF MeetUp concierge situated within the MeetUp Zone in Hall 6, you may seek assistance there.
Is there an event app?
Yes, you can download ‘SG Fintech Festival’ which is available from both Apple and Play Store.
How do I log into my account?
The login details:
- Username: The email address you registered with
- Password: Confirmation Number (Found in your confirmation email)
- Tip: The number printed above the QR code is your password
If I want to set a meeting or reach out to an attendee, is there a way to do it?
The SG FinTech Festival app includes an in-app chat function, which allows you to connect directly with other attendees and continue networking throughout the event.
Where can I find the list of exhibiting companies?
Apart from the app, the list can be accessed here: https://www.fintechfestival.sg/exhibitors
Where can I find the list of attendees?
Apart from the app, you can see the list of attending organisations here: https://www.fintechfestival.sg/attending-organisations
How do I find the booth number of an exhibitor or company participating?
You can use the SG FinTech Festival app, select “Exhibitors & Sponsors” and type in the name of the exhibitor or company you’re looking for.
You may also select “SFF 2025 Sponsors” to view the list of event sponsors.
How do I find the exact location of a booth number or exhibitor in the halls?
You can use the SG FinTech Festival app, select “Map” and type in the booth number or name of the exhibitor or company you’re looking for. The map will show you the hall the booth is located in and where you need to go.
What type of side events are there in EXPO?
There are several side events happening at the meeting rooms on level 2, such as demo-days, hack-a-thons and workshops.
There are also open networking sessions organised by exhibitors at their booths.
Who can attend these side events?
There are both invite-only and free-for-all side events.
The list and locations can be found here: https://www.fintechfestival.sg/side-events
What is The Founders ROCK™?
It is the wrap party after the Festival closes. It is a unique industry networking event where founders, regulators and business leaders will jam together on stage.
Who can attend The Founders ROCK™?
All SFF attendees are welcome.
When is The Founders ROCK™
14 Nov, Friday 7:00pm onwards
*Timing is subject to change
Where is The Founders ROCK™?
It will be held at MarketPlace @EXPO.
What is SFF Dinner?
It is a networking dinner event on the evening of 11th November for the Festival’s guests and VIPs.
Who can attend SFF Dinner?
Executive Pass Holders, selected speakers and VIPs. By invitation only.
What is SFF After Hours?
It is a networking happy hour event happening in Boat Quay
When is SFF After Hours?
12 Nov, 7:00pm to 10:00pm
Who can attend SFF After Hours?
Festival pass holders with access to SFF After Hours include:
- Delegate Pass
- Executive Pass
- VIP Pass
- Speaker Pass
- Government Pass
- Startup Pass
- Academic Pass
- Media Pass
You still have time to get your SFF pass!
Is there any way for me to attend SFF After Hours as a trade visitor, MeetUp participant, or exhibitor?
Top-ups are available at SGD 180. Simply log into your MyExperience portal and purchase the top-up for SFF After Hours.
How many bars are involved in SFF After Hours?
More than 40 bars are participating in SFF After Hours.
You can find the full list here: https://www.fintechfestival.sg/sff-after-hours
What do I need to bring to be able to attend SFF After Hours?
Your SFF pass that reflects After Hours access:
- Delegate Pass
- Executive Pass
- VIP Pass
- Speaker Pass
- Government Pass
- Startup Pass
- Academic Pass
- Media Pass
You will need to show your SFF pass at one of the 3 counters at Boat Quay.
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