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FAQs

Where is SFF held?

Singapore EXPO, 1 Expo Dr, Singapore 486041
Halls 1 – 6 & Foyer 1 Level 2

 

How do I get to the venue?

Singapore EXPO is easily accessible via several modes of transport. The address is 1 Expo Drive, Singapore 486150. To find out how to get there, click here.

 

How do we register?

You may register online before the Festival here: https://www.fintechfestival.sg/registration

 

How much does each pass type cost?

Individual Passes
  • Executive Pass: SGD 5,000
  • Delegate Pass: SGD 750 (Full rate: SGD 1,500)
  • Startup Pass: SGD 550 (Full rate: SGD 650)
  • Government Pass: Complimentary
  • Academic Pass: Complimentary
  • Student Pass: Complimentary
  • Trade Visitor Pass: Complimentary

You can check out the access rights each pass gets you here: 

 https://www.fintechfestival.sg/registration

 

I would like to upgrade my pass or purchase a top-up, how do I do this? 

 

You can upgrade your pass by logging onto your My Experience portal. 

  • Follow the link in your registration email: sff2025-myexperience.personatech.com/login
  • Your username is the email you registered with and your confirmation number is your password (Tip: The no. printed above the QR code is your password)
  • Select Upgrade Ticket on the left bar and make your purchase
  • Top-up options available are visible in the login

What do I need to collect my badge?

A confirmation email containing your QR code and confirmation ID will be sent to you closer to the event date. 

 

I have lost/forgot to bring my confirmation email. How do I collect my badge?

Approach the registration help desk at any of the badge collection points and inform the registration personnel that you do not have your confirmation email. Provide them your name and email address used to register, and they will assist you.

 

Is re-admission allowed on days of the exhibition?

Re-admission is allowed for all registered visitors who have collected their SFF pass, across all days (12 - 14 November) of the exhibition. Just keep your pass till the last day and drop them off at the recycling bins.

 

Are passes transferable? Can passes be replaced?

Passes are non-transferable and have to be worn at all times. 
There is a non-refundable SGD 25 (subject to 9% GST) fee to replace badges and/or badge holders.
Note: Substitution requests for paid passes are subject to the organisers’ approval. No refunds shall be made for cancellations and/or non-attendance.

 

 

Will security checks be conducted at the event?

Yes. Random bag checks will be conducted by our Security Officers. Visitors are advised to travel light to expedite security checks.

 

Are there any items which are not allowed to be brought into the event?

Firearms, explosives, drones, personal mobility devices, large chains, sharp items, and more.


Note: The organiser will have the final say on items not listed above. The decision is final and absolute. All participants are advised to bring along personal identification as security checks may be carried out at the Organisers’ discretion.

 

Is there an age restriction to participating in the event?

SFF is open to registered trade visitors and professionals who are 16 years old and above.

 

Is there a dress code?

The dress code for SFF is business or smart casual. You may be doing plenty of walking in and around the halls, so come in your comfortable walking shoes.

Which pass types have access to the F&B Zones?

The F&B Zones are accessible to the following pass types:
• Executive Pass
• Speakers Pass
• Delegate Pass
• Government Pass
• Startup Pass
• Academic Pass
• Media Pass

 

Can I collect food from F&B Zone on behalf of my colleagues?

No, as we would like to ensure there is enough food for all delegates, food collection will be reflected when your badge is scanned regardless of which zone you have collected from.

What is SFF MeetUp?

 

SFF MeetUp is SFF’s meetings programme featuring 15-minute double-opt-in 1:1 meetings powered by industry leading technology. Participants will meet simultaneously in the dedicated MeetUp area in a speed-dating format. 

 

How do I join the MeetUp 
programme?

Attendees must have registered and completed their SFF MeetUp profile by 22 October to participate in SFF MeetUp.

 

Where is SFF MeetUp going to happen?

In Hall 6, MeetUp Zone.

 

When will SFF MeetUp take place?

12 & 13 Nov
Session 1: 12:30pm - 1:57pm
Session 2: 3:00pm – 4:27pm

 

I missed the deadline for MeetUp. How can I still set meetings?

The SG FinTech Festival app includes an in-app chat function, which allows you to connect directly with other attendees and set meetings with them.

 

How can I find out who else is attending SFF MeetUp or the larger Festival?

The mobile app lets you find companies, booth information and other attendees with whom you can open chats with.

 

Who can I approach if I have a problem with my MeetUp schedule or need 
other assistance?

There is an SFF MeetUp concierge situated within the MeetUp  Zone, you may seek assistance there.

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