FAQ | Singapore FinTech Festival

Where is SFF held?

Singapore EXPO, 1 Expo Dr, Singapore 486041
Halls 1 – 6 & Foyer 1 Level 2

How do I get to the venue?

Singapore EXPO is easily accessible via several modes of transport. The address is 1 Expo Drive, Singapore 486150. To find out how to get there, click here.

What time does SFF registration start?

12 Nov, Wed: 7:30am - 6:00pm
13 Nov, Thu: 8:00am - 6:00pm
14 Nov, Fri: 8:00am - 5:30pm

*Operating hours are subject to change.

What time can I access SFF Halls?

12 Nov, Wed: 7:30am - 6:00pm
13 Nov, Thu: 8:00am - 6:00pm
14 Nov, Fri: 8:00am - 6:00pm

Exhibitors: 7:30am - 6:30pm daily
Trade Visitors: 10:00am - 6:00pm daily

*Operating hours are subject to change.

How do we register?

You may register online before the Festival here: https://www.fintechfestival.sg/registration

How much does each pass type cost?

Individual Passes

Executive Pass: SGD 5,000
Delegate Pass: SGD 750 (Full rate: SGD 1,500)
Startup Pass: SGD 550 (Full rate: SGD 650)
MeetUp Pass: SGD 380
Government Pass: Complimentary
Academic Pass: Complimentary
Student Pass: Complimentary
Trade Visitor Pass: Complimentary

Group Buy Passes

Rates for 2 or more Delegate Passes will follow the prevailing pricing and are eligible for current promotions, where applicable.
10 Delegate Passes and above: SGD 750 each

You can check out the access rights each pass gets you here:

https://www.fintechfestival.sg/registration

I would like to upgrade my pass or purchase a top-up, how do I do this?

You can upgrade your pass by logging onto your MyExperience portal.

Follow the link in your registration email: sff2025-myexperience.personatech.com/login
Your username is the email you registered with and your confirmation number is your password (Tip: The no. printed above the QR code is your password)
Select Upgrade Ticket on the left bar and make your purchase
Top-up options available are visible in the login

What do I need to collect my badge?

A confirmation email containing your QR code and confirmation ID will be sent to you closer to the event date.

I have lost/forgot to bring my confirmation email. How do I collect my badge?

Approach the registration help desk at any of the badge collection points and inform the registration personnel that you do not have your confirmation email. Provide them your name and email address used to register, and they will assist you.

Is re-admission allowed on days of the exhibition?

Re-admission is allowed for all registered visitors who have collected their SFF pass, across all days (12 - 14 November) of the exhibition. Just keep your pass till the last day and drop them off at the recycling bins.

Are passes transferable? Can passes be replaced?

Passes are non-transferable and have to be worn at all times.
There is a non-refundable SGD 25 (subject to 9% GST) fee to replace badges and/or badge holders.
Note: If you wish to substitute a participant, please inform the organisers at registration@sgfintechfest.co at least 2 weeks before the event commences. Substitution requests for paid passes are subject to the organisers’ approval. No refunds shall be made for cancellations and/or non-attendance.

Are there any Luggage Storage facilities?

Yes, storage is available at the Festival's two registration areas — the Apex Gallery and Hall 6. Kindly note that complimentary storage is only for Speakers and Executive Pass holders.

For other attendees, storage is available at SGD 10 per piece, on a first-come, first-served basis.

Storage hours are from 7:30AM to 6:00PM daily. Please collect your luggage by 6:15PM.

Are there hydration points at the event?

There are over 30 hydration points located around the venue - beside the Info Kiosks between halls, and at all lounges and stages. You are encouraged to bring your own water bottle.

Will security checks be conducted at the event?

Yes. Random bag checks will be conducted by our Security Officers. Visitors are advised to travel light to expedite security checks.

Are there any items which are not allowed to be brought into the event?

Firearms, explosives, drones, personal mobility devices, large chains, sharp items, and more.

Note: The organiser will have the final say on items not listed above. The decision is final and absolute. All participants are advised to bring along personal identification as security checks may be carried out at the Organisers’ discretion.

Is there an age restriction to participating in the event?

SFF is open to registered trade visitors and professionals who are 16 years old and above.

Is there a dress code?

The dress code for SFF is business or smart casual. You may be doing plenty of walking in and around the halls, so come in your comfortable walking shoes.

Which pass types have access to the F&B Zones?

The F&B Zones are accessible to the following pass types:
• Executive Pass
• Speakers Pass
• Delegate Pass
• Government Pass
• Startup Pass
• Academic Pass
• Media Pass

Where can I find the F&B Zones?

Hall 4, 5 & 6.

What type of food is being served at the F&B Zones?

F&B Zones will be located at Hall 2, 4 & 5.

All zones will serve a standard menu and a vegan/vegetarian menu.

Can I collect food from F&B Zone on behalf of my colleagues?

No, as we would like to ensure there is enough food for all delegates, food collection will be reflected when your badge is scanned regardless of which zone you have collected from.

Are there other F&B options?

There are also a variety of paid F&B options in the EXPO and around the vicinity, such as the SFF Café; as well as the following:

Foyer1, Level 2: Joe & Dough, The Local Café
Front of Hall 3: Tag
Front of Hall 4: Atrium 4
Media Lounge: Hall 4 (accessible to Media pass holders)
Front of Hall 5: MarketPlace (with multiple stalls)
Hall 6 – SFF Café
Foyer 2, Level 1: Joe & Dough, Subway, The Local Café
Linked by the underpass of the MRT Station, you can go to Changi City Point or the nearby office buildings for a variety of eating places

Is there a place for exhibitors to sit and have our lunch?

There isn’t a dedicated exhibitor lounge at the moment. You're welcome to enjoy your meals at any of the nearby F&B outlets within the venue.

What is SFF MeetUp?

SFF MeetUp is Asia's largest fintech meetings programme featuring 15-minute double-opt-in 1:1 meetings powered by industry leading technology. Participants will meet simultaneously in the dedicated MeetUp area in Hall 6 in a speed-dating format.

How do I join the MeetUp
programme?

Executive, Delegate, Startup, Academic, and Government pass holders have access to the MeetUp programme.

Trade Visitors would need to top-up for a MeetUp pass to join.

Attendees must have registered and completed their SFF MeetUp profile between 8 October to 22 October to participate in SFF MeetUp.

Where is SFF MeetUp going to happen?

In Hall 6, MeetUp Zone.

When will SFF MeetUp take place?

12 & 13 Nov
Session 1: 12:30pm - 2:00pm
Session 2: 3:00pm – 4:30pm

I missed the deadline for MeetUp. How can I still set meetings?

The SFF Mobile App includes an in-app chat function, which allows you to connect directly with other attendees and set meetings with them.

How can I find out who else is attending SFF MeetUp or the larger Festival?

The mobile app lets you find companies, booth information and other attendees with whom you can open chats with.

Who can I approach if I have a problem with my MeetUp schedule or need
other assistance?

There is an SFF MeetUp concierge situated within the MeetUp Zone in Hall 6, you may seek assistance there.

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