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T.R. Ramachandran
Head of Products & Solutions, Asia Pacific
Visa
View LinkedIn profileT.R. (Ram) Ramachandran is the Head of Products and Solutions for Visa in Asia Pacific and was appointed to the role in March 2023.
In this role he is responsible for the development and deployment of Product solutions across Visa’s clients and partners in Asia Pacific. He is also responsible for leading the Innovation team and relationships with Fintechs and digital partners.
Speaking at SFF 2026
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3:10–3:50pmWed 18 NovFutureMatters StageHall 5, Singapore EXPOPremium
Technology Rewiring
How Will Agentic AI Change the Customer Touchpoint?
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Daniel HongVice President, Tencent Financial Technology & Chief Executive WeChat Pay HongkongTencent
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Lee Zhu KuangManaging Director & Head, Innovation GroupUOB
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Shayan HazirChief Digital Officer, Asia (xHK) & MENATHSBC
About this session
As agentic AI reshapes routine decisions, what happens when low risk and high frequency decisions are more easily be delegated to agent? The interface that defined digital banking for a decade is quietly fading, as autonomous agents transact, compare, and choose on the customer's behalf. When humans step back from the screen, the entire logic of customer engagement must be rebuilt.
Learn how the customer touchpoint transforms when agents become the primary user; what it takes to stay visible and preferred in an agent-mediated world; and how to prepare your channels, data, and brand for an interface-light future. -
