Martin Blechta

Partner

BCG

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Martin Blechta has over ten years of experience in banking and strategy consulting across Europe, Asia, and the Middle East. He has worked with leading global financial institutions across these regions with a strong focus on emerging markets. He is a leading member of Boston Consulting Group’s Financial Institutions practice specializing in corporate strategy, large-scale digital transformation, and emerging challenger banks. Martin has led many successful engagements and is a trusted advisor to CEOs and boards of directors.

Martin has led the launch of multiple new globally successful banking players, advised on global macroeconomic affairs and monetary policy, and led several large-scale banking transformations and turnarounds. He is the author of a Harvard Business Review publication on accelerating digital transformations and is a frequent speaker at global banking conferences.

Speaking at SFF 2026

3:10–3:50pmWed 18 NovFutureMatters StageHall 5, Singapore EXPOPremiumModerator
Technology Rewiring

How Will Agentic AI Change the Customer Touchpoint?

FutureMatters StageHall 5, Singapore EXPOPremiumModerator
About this session

Digital banking has largely been designed around customers visiting an app, comparing options and making a choice. If customers delegate those choices to agents, banks may have fewer direct opportunities to earn their attention and trust.

How will customers discover, select and remain loyal to financial providers when software mediates the relationship? Which interactions will people still want to handle themselves? This session examines how channels, service design and customer consent must evolve, and what institutions need to preserve a meaningful relationship with the person behind the agent.

Speakers

Martin Blechta

Speaking at SFF 2026

How Will Agentic AI Change the Customer Touchpoint?

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