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Daniel Hong
Vice President, Tencent Financial Technology & Chief Executive WeChat Pay Hongkong
Tencent
Mr. Daniel Hong joined Tencent in 2016 and currently serves as Vice President of Tencent Fintech & Chief Executive of WeChat Pay HK. He oversees the international and cross-border businesses of Tencent Fintech, building upon Tencent's extensive experience in mobile payments and the unique advantages of Tencent's ecosystem. Mr. Hong also leads business analytics and strategic planning for Tencent Fintech, driving strategic partnerships with external financial and commercial institutions.
Prior to joining Tencent, Mr. Hong worked at Bain & Company and Accenture. He holds a bachelor's degree from Fudan University in Shanghai and an MBA from the University of Chicago Booth School of Business, combining a global perspective with deep insights into local market practices.
Speaking at SFF 2026
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3:10–3:50pmWed 18 NovFutureMatters StageHall 5, Singapore EXPOPremium
Technology Rewiring
How Will Agentic AI Change the Customer Touchpoint?
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Daniel HongVice President, Tencent Financial Technology & Chief Executive WeChat Pay HongkongTencent
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Lee Zhu KuangManaging Director & Head, Innovation GroupUOB
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Shayan HazirChief Digital Officer, Asia (xHK) & MENATHSBC
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T.R. RamachandranHead of Products & Solutions, Asia PacificVisa
About this session
Digital banking has largely been designed around customers visiting an app, comparing options and making a choice. If customers delegate those choices to agents, banks may have fewer direct opportunities to earn their attention and trust.
How will customers discover, select and remain loyal to financial providers when software mediates the relationship? Which interactions will people still want to handle themselves? This session examines how channels, service design and customer consent must evolve, and what institutions need to preserve a meaningful relationship with the person behind the agent. -
