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Janet Young
Managing Director and Group Head, Channels and Digitalisation, Strategic Communications and Brand
UOB
Janet heads Group Channels & Digitalisation, Strategic Communications & Brand for UOB. She is responsible for delivery channels serving retail and business customers across branches, self-service banking, websites and champions Fintech and ecosystem partnership initiatives across UOB. She also oversees brand management, communications, community stewardship teams across the group to build strong community relationships, deliver impact and achieve the ambition of being the most preferred bank in Asean.
Janet chairs the Board of UOB Foundation and is a Board member of Innoven Capital, Singapore National Environment Agency (NEA), Singapore Urban Redevelopment Authority (URA), and Defence Science and Technology Agency (DSTA)
She has more than 30 years of banking and corporate experience. Prior to joining UOB, she held senior roles at global banks and European MNC.
Speaking at SFF 2026
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1:30–2:00pmThu 19 NovPolicy StageHall 3, Singapore EXPOOpen
Policy Rewiring
Scaling AI: Where Financial Services is Seeing Real Returns
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Abhijeet RameshVice President, Head of Innovation & Growth, Asia PacificVisa
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Janet YoungManaging Director and Group Head, Channels and Digitalisation, Strategic Communications and BrandUOB
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Mayoran RajendraManaging Director, General Manager, AI Transformation DepartmentSumitomo Mitsui Banking Corporation (SMBC)
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Quan YuGeneral Manager of Bettr Global CreditAnt International
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Dr. David HardoonManaging Director & Head of Advanced AI, Southeast AsiaAccentureModerator
About this session
The conversation around AI in financial services has moved beyond experimentation. The challenge is no longer identifying promising use cases—it's deploying AI at scale in ways that deliver measurable business value. From payments and banking to fintech and customer engagement, leading institutions are embedding AI into core operations to improve productivity, strengthen risk management, personalise customer experiences, and accelerate innovation. Yet while some initiatives become enterprise capabilities, many others remain trapped in pilot mode.
Bringing together leaders from across the financial services ecosystem, this panel explores where AI is creating tangible impact today, what it takes to scale successful deployments across the organisation, and the operational, cultural, and governance challenges that determine whether AI delivers lasting value. The discussion will examine how institutions are prioritising AI investments, measuring success beyond productivity gains, and building the data, operating models, and organisational capabilities needed to move from isolated use cases to enterprise-wide transformation. -
