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Jan Morgenthal
Chief Transformation Officer
ServiceNow
Jan Morgenthal is a seasoned executive with a proven track record in leading and transforming digital transformations initiatives across telecommunications and financial industry.
Prior to joining ServiceNow he served as Chief Digital & Information Officer at M1 Limited in Singapore, shaping the organizational digital landscape of one of Singapore’s leading telecommunication companies. During his tenure at M1, he was awarded with the CIO100 for ASEAN & HK for his innovative work in the Data & AI domain.
Earlier in his career, he held the position of Managing Director Digital at a blockchain fintech company, focusing on B2B clients. He previously founded the AI Competence Center and spearheaded the digital transformation agenda at Deutsche Telekom
Speaking at SFF 2026
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4:00–4:30pmFri 20 NovCatalyst StageHall 3, Singapore EXPOOpen
Technology Rewiring
Criminals Deployed Agents First. Can Real-Time Controls Catch Up?
About this session
Fraudsters didn't wait for a governance framework. Autonomous agents are already probing payment rails, spinning up synthetic identities and running social-engineering scripts at machine speed, while many institutions still triage alerts in batches. With instant payments and agentic commerce scaling fast, the window between attack and response is now measured in milliseconds. The panel looks at where real-time controls are keeping pace and where they are structurally behind. It also covers how to tell a legitimate customer's agent from a malicious one, and what defending with agents looks like when regulators still expect a human in the loop.
