.svg)
Lee Zhu Kuang
Managing Director & Head, Innovation Group
UOB
Mr Lee joined UOB in August 2025 and is Group Head of Innovation. He leads the innovation transformation strategy for the Bank and across the region.
In his role, Mr Lee oversees key innovation pillars including AI, Blockchain and Digital Assets, Convergence Services, Data, and Innovation Enablement. With over two decades of banking experience, he brings a strong track record in business model innovation, AI and data platform development, as well as digital assets and tokenisation. A seasoned innovation leader, Mr Lee has spearheaded initiatives in AI governance, platform strategy and strategic partnerships.
Prior to joining UOB, Mr Lee held senior roles at global banks. He is currently pursuing a Doctorate in Business Administration at the Singapore University of Social Sciences.
Speaking at SFF 2026
-
3:10–3:50pmWed 18 NovFutureMatters StageHall 5, Singapore EXPOPremium
Technology Rewiring
How Will Agentic AI Change the Customer Touchpoint?
-
Daniel HongVice President, Tencent Financial Technology & Chief Executive WeChat Pay HongkongTencent
-
Lee Zhu KuangManaging Director & Head, Innovation GroupUOB
-
Shayan HazirChief Digital Officer, Asia (xHK) & MENATHSBC
-
T.R. RamachandranHead of Products & Solutions, Asia PacificVisa
About this session
Digital banking has largely been designed around customers visiting an app, comparing options and making a choice. If customers delegate those choices to agents, banks may have fewer direct opportunities to earn their attention and trust.
How will customers discover, select and remain loyal to financial providers when software mediates the relationship? Which interactions will people still want to handle themselves? This session examines how channels, service design and customer consent must evolve, and what institutions need to preserve a meaningful relationship with the person behind the agent. -
