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Wed 18 Nov3:15–3:55pmFutureMatters Stage
How Will Agentic AI Change the Customer Touchpoint?
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About This Session
Digital banking has largely been designed around customers visiting an app, comparing options and making a choice. If customers delegate those choices to agents, banks may have fewer direct opportunities to earn their attention and trust.
How will customers discover, select and remain loyal to financial providers when software mediates the relationship? Which interactions will people still want to handle themselves? This session examines how channels, service design and customer consent must evolve, and what institutions need to preserve a meaningful relationship with the person behind the agent.
- When
- Wednesday 18 November3:15–3:55pm, Singapore time
- Where
- FutureMatters StageHall 5, Singapore EXPO
- Access
- Premium Premium sessionWith a Delegate, Executive, Startup, Policy, Academic or Media Pass. You can also watch it online with a Livestream Pass.Compare all passes
Speakers
-
Daniel Hong
Vice President, Tencent Financial Technology & Chief Executive WeChat Pay Hongkong
Tencent
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Lee Zhu Kuang
Managing Director & Head, Innovation Group
UOB
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Shayan Hazir
Chief Digital Officer, Asia (xHK) & MENAT
HSBC
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T.R. Ramachandran
Head of Products & Solutions, Asia Pacific
Visa
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Martin Blechta
Partner
BCG
Moderator
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