Wed 18 Nov3:10–3:50pmFutureMatters Stage
How Will Agentic AI Change the Customer Touchpoint?
Add to calendar

About This Session
Digital banking has largely been designed around customers visiting an app, comparing options and making a choice. If customers delegate those choices to agents, banks may have fewer direct opportunities to earn their attention and trust.
How will customers discover, select and remain loyal to financial providers when software mediates the relationship? Which interactions will people still want to handle themselves? This session examines how channels, service design and customer consent must evolve, and what institutions need to preserve a meaningful relationship with the person behind the agent.
- When
- Wednesday 18 November3:10–3:50pm, Singapore time
- Where
- FutureMatters StageHall 5, Singapore EXPO
- Access
- Premium Premium sessionWith a Delegate, Executive, Startup, Policy, Academic or Media Pass. You can also watch it online with a Livestream Pass.Compare all passes
More Technology Rewiring Sessions
-
3:15–3:45pmWed 18 NovIgnite StageHall 5, Singapore EXPOOpen
Technology Rewiring
Presence is the Product: Redefining the Financial Advisor of the Future - Powered by Accenture
Ignite StageHall 5, Singapore EXPOOpen
About this session
Advice has always been sold on presence: the advisor who knows you and is there when it matters. Technology scaled transactions, not presence. Agentic AI changes that. An advisor backed by AI agents can continuously serve hundreds of clients. This session demonstrates agentic AI in wealth management beyond CRM and lead generation, empowering advisors holistically, and explores what it takes to deploy it in production.
-
3:15–3:30pmWed 18 NovFrontier StageHall 6, Singapore EXPOPremium
Technology Rewiring
Making Agentic Payments Mainstream: The Money Stack - Powered by Tazapay
Frontier StageHall 6, Singapore EXPOPremium
About this session
Agentic payments need more than smarter models to go mainstream. They need a new money stack of real-time settlement rails, agent-level policy controls and governance that earns trust at scale. What will it take to move from pilots to everyday commerce?
-
3:30–3:45pmWed 18 NovFrontier StageHall 6, Singapore EXPOPremium
Technology Rewiring
The Agentic Era: How AI is Rewriting the Future of Financial Services - Powered by AWS
Frontier StageHall 6, Singapore EXPOPremium
About this session
Financial services is entering a new phase where AI systems don't just assist, they act, orchestrating decisions across compliance, fraud detection, and customer engagement in real time. This session examines how the convergence of agentic AI with tokenization, stablecoins, and agentic commerce is reshaping payments infrastructure and core banking, and what FSI leaders need to consider as they move from generative AI pilots to autonomous systems operating at scale.





