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Wed 18 Nov3:10–3:50pmFutureMatters Stage

How Will Agentic AI Change the Customer Touchpoint?

Technology Rewiring

About This Session

Digital banking has largely been designed around customers visiting an app, comparing options and making a choice. If customers delegate those choices to agents, banks may have fewer direct opportunities to earn their attention and trust.

How will customers discover, select and remain loyal to financial providers when software mediates the relationship? Which interactions will people still want to handle themselves? This session examines how channels, service design and customer consent must evolve, and what institutions need to preserve a meaningful relationship with the person behind the agent.

When
Wednesday 18 November3:10–3:50pm, Singapore time
Where
FutureMatters StageHall 5, Singapore EXPO
Access
Premium Premium sessionWith a Delegate, Executive, Startup, Policy, Academic or Media Pass. You can also watch it online with a Livestream Pass.Compare all passes

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