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      Derek Chan

      Derek Chan

      Chief Executive Officer

      Singapore Payments Network (SPaN)

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      Derek Chan is a payments industry leader with over 20 years of experience across payment infrastructure, operations, product innovation, and business development. He currently serves as the Chief Executive Officer of Singapore Payments Network (SPaN).

      Prior to joining SPaN, Derek was Chief Business Officer of Banking Computer Services Pte Ltd (BCS), a subsidiary of NETS, where he oversaw the operations of Singapore's core payment infrastructure, including PayNow, FAST, Interbank GIRO, SGD and USD cheque clearing systems, and the SGQR Central Repository. He also played a key role in delivering major industry initiatives, including the launch of PayNow for consumers and businesses, enabling non-financial institution access to PayNow-FAST, implementing the SGQR Central Repository, and establishing the PayNow-PromptPay Singapore-Thailand linkage.

      Derek has also held senior leadership positions at Visa and Mastercard, including roles as Head of Merchant Sales and Solutions for Indochina, Myanmar and the Philippines at Visa, and Vice President, Acceptance Development, Asia Pacific at Mastercard.

      Derek holds a Bachelor of Engineering (First Class Honours) and a Master of Engineering from the National University of Singapore.

      Speaking at SFF 2026

      • 11:30am–12:00pmFri 20 NovMerchant AgendaMerchant Experience Zone (Hall 6)OpenModerator

        Others

        From One Tap to No Tap: The Future of Frictionless Payments

        Merchant AgendaMerchant Experience Zone (Hall 6)OpenModerator

        About this session

        Payments have become faster and easier, but the journey to make a payment is not always seamless. Online payment journeys can still involve multiple steps, from moving between apps to saving and uploading QR codes. As part of PayNow Gen2, new capabilities such as deep-linking are being explored to reduce these frictions by creating a more direct path from checkout to payment.

        The next frontier could go further still. Advances in AI are opening up the possibility of agents that can search, select and transact on behalf of users. This shifts the payment experience from reducing the steps a user takes to reducing the need for users to initiate individual payments at all. This will require not only new approaches to authorisation, control and accountability, but also infrastructure capable of supporting new forms of automated payment activity, including the proposed FAST-Lite micropayments rail.

        This session traces that evolution from making today's payment journeys more seamless to preparing for a future in which payments may increasingly be autonomous. It asks how the industry can continue reducing friction while preserving the control, accountability and trust that consumers and merchants expect from the payment system.