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Matthew Chng
Senior Staff Software Engineer
ShopBack
Matthew Chng is a Senior Staff Software Engineer at ShopBack, where he has spent 11 years and leads the company's largest engineering projects. He led the build of ShopBack's internal AI platforms, from architecture through to the cost decisions that took them from pilot to everyday use.
Speaking at SFF 2026
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5:00–5:30pmThu 19 NovFrontier StageHall 6, Singapore EXPOPremium
Others
Everyone's Piloting Agents. Why Don't They Reach Production?
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Lisa MengVice General Manager, Tencent Cloud SingaporeTencent Cloud
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Anurag MantriChief Operating Officer & Country Head, SingaporeNucleus Software
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Matthew ChngSenior Staff Software EngineerShopBack
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Nitin MathurRegional Lead-Platform & SecuritySalesforceModerator
About this session
Enterprises are moving beyond agent demos to make agents work reliably in production. This conversation explores how to bridge that gap: what must change in operating models, architecture and workflows; how cloud infrastructure can support deployment at scale; and how to manage orchestration, guardrails and human oversight without slowing progress. It will also examine where agents deliver real efficiency today, where returns remain uncertain, and why so many projects struggle to scale.
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