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Rezolv
About the Organisation
Rezolv revolutionizes debt recovery with AI-driven strategies, automation, and human-centric communication, maximizing recovery while preserving customer relationships.
Products and Services
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Comprehensive Debt Collection Platform
Rezolv brings the entire collections lifecycle, from pre-delinquency to write-off, onto a single system. Digital nudges, a browser-based calling portal, field and supervisor apps and automated allocation all work from one shared account timeline. The platform supports every credit product and any mix of in-house teams and agencies. Lenders can deploy the full stack or pick only the modules they need.
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AI Contact Center
The Rezolv AI Contact Center runs AI voice agents, digital channels and human callers as one operation. Its voice agents speak the borrower’s language, know the full account history before they dial, and can collect payment during the call. It calls at every stage, from welcome calls to NPA, and passes borrowers to a human agent whenever they need one.
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Strategy Builder for Collection Automation
Rezolv’s no-code Strategy Builder lets collections teams design workflows using DPD, risk scores and customer behaviour, without raising an IT ticket. Each case is then routed automatically to calling, field, legal or repossession teams based on region, skills and available capacity. Built-in testing and machine-learning targeting keep strategies improving, and real-time alerts flag likely errors before they cost recoveries.
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Comprehensive Legal Platform
Rezolv automates the hardest end of collections. Legal notices are generated and sent across every channel, SARFAESI (Indian Law) proceedings are tracked with compliance alerts, and lawyers and hearings are managed in one place. Settlements run on pre-approved terms or multi-level approvals with full audit trails. Repossession is handled mobile-first, with geo-tagged requests and live tracking until the case closes.
