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Chat360
About the Organisation
Chat360 is an agentic AI conversational platform for enterprise customer engagement. Its AI agents automate and scale customer conversations across WhatsApp, Google RCS, voice, web chat, social and email, connected to the CRM, loan management and core systems a business already runs. For banks, NBFCs, lenders and insurers, Chat360 runs collections, onboarding and KYC, customer service and renewal journeys on the customer's own WhatsApp Business Account. Trusted by 400+ enterprise brands, Chat360 holds SOC 2 Type II. At SFF 2026, Chat360 exhibits with Vonage, part of Ericsson, to show agentic AI that resolves customer journeys end to end, with every customer verified silently through the mobile network by Vonage Silent Authentication, with no OTP to type. This is Undercover Security: a more secure and seamless verification experience that authenticates up to 5x faster than traditional OTP-based methods.
Products and Services
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Chat360 AI Agents for Financial Services
Agentic AI agents that resolve collections, onboarding and KYC, customer service and renewal journeys end to end. Connected to your LMS, CRM and core systems, with clean hand-off to human teams when needed.
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Vonage Silent Authentication
Deliver a more secure and seamless verification experience through the mobile network, and authenticate up to 5x faster than traditional OTP-based methods.
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Chat360 Omnichannel Conversations
One AI agent across WhatsApp, Google RCS, voice, web chat, social and email. Runs on your own WhatsApp Business Account, so you keep your number and your customer relationship.
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Voice360 AI Voice Agents
AI voice agents for inbound and outbound customer calls in 22 languages, working alongside the same agent that runs your WhatsApp, RCS and web conversations.
