Thu 19 Nov1:30–2:00pmPolicy Stage
Scaling AI: Where Financial Services is Seeing Real Returns
Add to calendar

About This Session
The conversation around AI in financial services has moved beyond experimentation. The challenge is no longer identifying promising use cases—it's deploying AI at scale in ways that deliver measurable business value. From payments and banking to fintech and customer engagement, leading institutions are embedding AI into core operations to improve productivity, strengthen risk management, personalise customer experiences, and accelerate innovation. Yet while some initiatives become enterprise capabilities, many others remain trapped in pilot mode.
Bringing together leaders from across the financial services ecosystem, this panel explores where AI is creating tangible impact today, what it takes to scale successful deployments across the organisation, and the operational, cultural, and governance challenges that determine whether AI delivers lasting value. The discussion will examine how institutions are prioritising AI investments, measuring success beyond productivity gains, and building the data, operating models, and organisational capabilities needed to move from isolated use cases to enterprise-wide transformation.
- When
- Thursday 19 November1:30–2:00pm, Singapore time
- Where
- Policy StageHall 3, Singapore EXPO
- Access
- Open Open sessionWith a Delegate, Executive, Startup, Policy, Academic, MeetUp or Trade Visitor Pass. The Trade Visitor Pass is complimentary.Compare all passes
Speakers
-
Abhijeet Ramesh
Vice President, Head of Innovation & Growth, Asia Pacific
Visa
-
Janet Young
Managing Director and Group Head, Channels & Digitalisation, Strategic Communications & Brand
UOB
-
Mayoran Rajendra
Managing Director, General Manager, AI Transformation Department
Sumitomo Mitsui Banking Corporation (SMBC)
-
Quan Yu
General Manager of Bettr Global Credit
Ant International
-
Dr. David Hardoon
Managing Director & Head of Advanced AI, Southeast Asia
Accenture
Moderator
More Policy Rewiring Sessions
-
2:00–2:30pmThu 19 NovPolicy StageHall 3, Singapore EXPOOpen
Policy Rewiring
AI & Core Banking: Who Builds the Machine, Who Regulates it? Core Banking's New Compliance Perimeter
Policy StageHall 3, Singapore EXPOOpen
-
Jessica RusuChief Data, Information & Intelligence OfficerFinancial Conduct Authority (FCA)
-
Will MontgomeryCo-Founder & Chief Product OfficerThought Machine
-
Isabella ChaseHead of Policy, EMEATRM LabsModerator
About this session
Core banking functions such as credit decisions, trade finance, fraud detection and KYC are shifting from pilot demonstrations into live, algorithm-driven workflows, and the institutions pulling ahead are rebuilding these processes end to end rather than adding AI on top of what already exists.
This session brings together the people actually doing that rebuild - the platforms it runs on, the institutions deploying it, and the regulators overseeing it - to work through what that rebuild actually requires: which controls move from human sign-off to automated checkpoints, and where the audit trail needs redesigning rather than retrofitting. -
-
2:30–3:00pmThu 19 NovPolicy StageHall 3, Singapore EXPOOpen
Policy Rewiring
When Agents Direct Agents: Who Do You Actually Regulate?
Policy StageHall 3, Singapore EXPOOpen
-
Claude MarxDirector GeneralLuxembourg Financial Services Regulator (CSSF)
-
Daniela StoffelState SecretaryState Secretariat for International Finance (SIF)
-
Jonah CraneHead of Global Regulatory & Policy StrategyStripeModerator
About this session
Financial regulation has always assumed that decisions can be traced through a clear chain of human accountability. But as AI agents begin directing other agents, that assumption starts to break down. Agentic AI won't just automate tasks—it has the potential to reshape how financial institutions are organised. Decision-making may shift between people and AI systems, reporting lines become more fluid, and the traditional structures underpinning governance, accountability and supervision begin to evolve. In that world, who is ultimately responsible for a decision? What exactly is a regulator supervising?
Bringing together senior policymakers and regulators, this session explores how supervisory frameworks—from senior manager accountability regimes to board oversight and the three lines of defence—need to adapt for organisations where humans increasingly govern systems that, in turn, govern other systems. The discussion will examine how institutions can demonstrate accountability, maintain effective oversight, and provide regulators with meaningful traceability in increasingly agent-driven operating models. Rather than focusing on individual AI decisions, the panel asks a broader question: how should governance evolve when the organisation itself becomes dynamic? -
-
3:00–3:30pmThu 19 NovPolicy StageHall 3, Singapore EXPOOpen
Policy Rewiring
Digital Autonomy in AI: Optionality Over Absolute Independence
Policy StageHall 3, Singapore EXPOOpen
-
Prof. Dr. Fritzi Köhler-GeibMember of the Executive BoardDeutsche Bundesbank
-
Dr. Joseph BreedenChief Executive OfficerCALM XAI
-
Steven MaijoorExecutive Board Member & Chair of SupervisionDe Nederlandsche Bank N.V.
-
Sunayna TutejaFormer Chief Innovation OfficerFederal Reserve SystemModerator
About this session
No bank can or should build every AI capability itself. The real strategic question isn't build versus buy; it's whether institutions retain meaningful choice over the technology they depend on. As agentic AI begins making decisions that affect customers, capital, and risk, financial institutions must ask: How much digital dependency is acceptable? Can they trust and explain the decision of models they didn't build? What happens when the AI underpinning critical operations is controlled by a single provider?
The panel explores what digital autonomy should look like in the AI era. Rather than arguing for complete self-sufficiency, the discussion focuses on optionality: the ability to choose between providers, maintain control over sensitive data, satisfy regulatory expectations for explainability, and preserve resilient fallback options when business or technology priorities change. The conversation will examine how banks can adopt AI at scale without sacrificing transparency, governance or strategic independence - and why genuine optionality may become one of the industry's most important competitive advantages. -