Permissioned identity is emerging as critical infrastructure for trusted client relationships in an AI-powered financial ecosystem. This fireside chat explores how building this foundation can enable AI adoption at scale, deliver smarter client experiences, and strengthen risk controls. We’ll also discuss how established institutions and emerging ecosystem players can work together to build sustainable, trusted foundations for long-term success.

AI agents will not only serve customers and execute payments. They will also be used to impersonate customers, automate fraud and probe financial infrastructure at unprecedented speed. Traditional controls built around human behaviour and manual intervention may no longer respond fast enough. This session examines how financial institutions can deploy autonomous defence, distinguish legitimate agents from malicious ones and contain threats without blocking genuine transactions.

Digital banking has largely been designed around customers visiting an app, comparing options and making a choice. If customers delegate those choices to agents, banks may have fewer direct opportunities to earn their attention and trust.

How will customers discover, select and remain loyal to financial providers when software mediates the relationship? Which interactions will people still want to handle themselves? This session examines how channels, service design and customer consent must evolve, and what institutions need to preserve a meaningful relationship with the person behind the agent.