Agents that resolve conversations save you money. Agents that pursue outcomes make you money. This session covers how long-horizon agents work a job from start to finish over days or weeks, and what it takes to trust them with revenue-critical work like originating loans or onboarding customers.

Interoperability is widely recognised as a goal, but connecting one country’s payment system to another takes more than technology. It requires alignment on regulation, standards, governance and commercial incentives — as well as negotiation over how costs, risks and benefits are shared. This panel brings together the networks, national payment schemes, policymakers and multilateral hubs working to make cross-border payments more connected, examining where regulatory and commercial frictions persist, how different payment ecosystems can connect and scale across markets, and what smaller or newer markets need to participate on viable terms.

The discussion will explore where cross-border payment cooperation is working in practice, what it takes to make connections sustainable, and whether the biggest barriers to greater connectivity are technical, regulatory or commercial.

Rate wars and reward wars have run their course. The next battleground for banks, networks and fintechs is the experience economy: travel, lifestyle, wellness and access that customers value and remember. This session examines how financial services are moving into experiences, the technology that makes it possible at scale, and the partnership models it demands.