Rate wars and reward wars have run their course. The next battleground for banks, networks and fintechs is the experience economy: travel, lifestyle, wellness and access that customers value and remember. This session examines how financial services are moving into experiences, the technology that makes it possible at scale, and the partnership models it demands.

Discovery is shifting from ads to AI agents, and those agents now pay. Get a front-row seat: live on stage, an agent on popular AI platform finds a product, waits until its conditions are met, then completes a real purchase on a storefront. What banks and enterprise merchants need to get there: agent-ready catalogues, rules agents act on, and guardrails that keep every payment authorised.

Fraud is costing financial institutions billions. Every abandoned login, forgotten password, or failed OTP is a missed opportunity, leading to lost revenue, eroded trust and loss of customers. As phishing threats grow more sophisticated and customer expectations rise, banks and fintechs are under pressure to deliver secure, seamless authentication experiences. As a result, the industry is shifting toward passkeys - a passwordless, phishing-resistant solution built on FIDO2 standards. In this session learn about passkeys, why they’re more secure than traditional methods, and how financial institutions can implement them to grow revenue, increase fraud, and build lasting customer trust without adding friction.