The Next Wave of Innovations for Merchant Payments

Merchant payments are entering a new era of transformation. After decades of progress in card acceptance, QR interoperability, and e-commerce enablement, the next wave of innovation is shifting toward embedded payments, instant settlement, and data-driven merchant services.

From small neighbourhood shops to global online platforms, merchants are demanding more than just payment acceptance — they want integrated solutions that combine payments with inventory, logistics, and customer insights.

At the same time, new players and regulatory frameworks are reshaping the competitive landscape. Regional payment networks like NETS and PayNet are pioneering interoperability and cross-border linkages, while global ecosystems such as Amazon, UnionPay, Ant Group, and PayPal are redefining how merchants interact with customers at scale.

This panel explores how these innovations are evolving, where the next opportunities lie, and how collaboration can unlock new value for merchants of all sizes.

Speakers

Lawrence Chan

Lawrence Chan

Group Chief Executive Officer, Network for Electronic Transfers (Singapore)

Moderator

Jo Yeo

Jo Yeo

Director & Head, Payments Development & Data Connectivity Office, Monetary Authority of Singapore

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