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Sudhakar Kakulavarapu
Partner
McKinsey
Partner - Leader in Personalization practice of SE Asia and India
18+ years of experience in driving impact through AI transformations
Speaking at SFF 2026
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1:15–1:30pmThu 19 NovIgnite StageHall 5, Singapore EXPOOpen
Technology Rewiring
Rewiring Banking Around the Customer: From Product-Centric to Customer-Centric Organizations - Powered by SCBX
About this session
How AI, customer intelligence, and new operating models are rewiring financial institutions to move beyond product-centric banking toward meaningful customer engagement and better financial outcomes.
