While Western payment giants race to crack Asia's fragmented markets, the region's homegrown fintechs have quietly gone the other way, expanding into Europe and the US. A moderated conversation with two cross-border payments leaders explores what mastering Asia's complexity has taught them about winning on the global stage.

An agent that completes a task faster does not necessarily make an operation cheaper. Integration, supervision, exceptions and maintenance can absorb the savings promised by automation. Which workflows offer a credible return once the full cost of deployment is included? How should institutions redesign processes, allocate work between people and agents, and measure improvements in throughput, accuracy and service quality? This conversation examines the economics of agentic operations: where greater autonomy creates value, where a simpler approach is more effective, and how organisations can adapt their operating models to make the most of the technology.

As the way we live, work and earn evolves, payment acceptance must evolve with it. This session explores how issuers, wallets, fintechs and acceptance players can widen economic participation — from people monetizing their skills to side hustlers to millions of micro-sellers and beyond. Plus, hear from a leading digital bank on the financial inclusion potential.