The Changing Face of SME Inclusion and Consumer Protection

Digital commerce and finance have expanded opportunities for small business and consumers over the past decade – lifting millions out of poverty, expanding access to financial services, and opening the doors to new markets. At the same time, digital commerce and finance have widened the risk landscape, with consumers and businesses at increased risk of fraud, identity theft, and cyber threats.

This session will explore what the landscape for SME inclusion and consumer protection will look like in the coming years, and how leaders can build trust, resilience, and protection into every layer of the economy with digital tools; foster responsible innovation for fintechs and financial institutions; leverage AI, data, and tokenization to improve transparency, affordability and reach; and foster safe financial ecosystems in emerging markets.