Nimish Panchmatia

Nimish Panchmatia is the Chief Data & Transformation Officer for DBS Bank where he is responsible for the digital, data and cultural transformation of the bank.

Leveraging on over 20 years of experience, Nimish spearheads DBS’ strategic transformation agenda, to design and implement programmes that drive customer and employee value from AI and Data, Innovation, Agile at Scale or Managing through Journeys, Customer Experience, Future of Work, Operating Model Transformation, amongst others.

In this role, one of Nimish’s key mandates is to ensure the bank remains nimble and future-ready against disruptions, delivering tangible value and reinforcing growth. This includes the implementation of AI, which has resulted in hundreds of deployments across the bank. He has also led the roll-out of ‘DBS-GPT’, an employee-facing ChatGPT, complemented with access to our enterprise knowledge base to help employees search and synthesise the bank’s unstructured information.

Prior to this, Nimish was the Head of GTS Hong Kong responsible for the bank’s Corporate Cash, Trade and Custody business. In this role, he helped establish a data and digital driven sales model, growing the Current Account Savings Account (CASA) and Securities & Fiduciary Services (SFS) franchise.

He has also served as the CIO and Head of T&O for Hong Kong and China, where he oversaw Technology, Operations and Corporate functions including real estate and procurement. Under his leadership the team was successful in deploying Core Banking, decommissioning of HK mainframe, integration of ANZ and Vickers into the bank, optimising the HK real estate portfolio, and building the HK Digihub.

Nimish joined DBS in 2010 in Singapore Consumer Banking Operations where he had several achievements, including winning the Singapore National Infocomm Award in 2014 for big data analytics

Prior to his career with DBS, Nimish worked for DHL Express for 10 years in various roles including VP of Customer Service & Experience for Asia Pacific based in Singapore, Head of Global Transformation based in Bonn, Germany and Head of eCommerce based in Brussels, Belgium.

He chairs the Institute of Banking and Finance (IBF) Future-Enabled Skills Work Group.