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Boo Beng Khoo
Managing Director, Southeast Asia Customer Services Practice Lead
Accenture
Boo-Beng leads Accenture Song’s Customer Services Practice in Southeast Asia and is focused on helping clients succeed in their customer experience transformation programs.
Over the last 20 years, he has held numerous roles architecting and delivering customer experience transformation projects for clients across different industries in Malaysia, Singapore, Thailand and Philippines.
Speaking at SFF 2026
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3:15–3:45pmWed 18 NovIgnite StageHall 5, Singapore EXPOOpen
Technology Rewiring
Presence is the Product: Redefining the Financial Advisor of the Future - Powered by Accenture
About this session
Advice has always been sold on presence: the advisor who knows you and is there when it matters. Technology scaled transactions, not presence. Agentic AI changes that. An advisor backed by AI agents can continuously serve hundreds of clients. This session demonstrates agentic AI in wealth management beyond CRM and lead generation, empowering advisors holistically, and explores what it takes to deploy it in production.
