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Event Format

1. Is the Singapore FinTech Festival 2021 a physical / virtual event?

SFF2021 will take place as a virtual event. This year, we will be featuring a brand new event platform focused on providing a seamless login experience, high-quality content viewing and simple user experience to facilitate networking opportunities, exhibition and meetings.

2.Will SWITCH be hosted alongside SFF this year?

SFF and SWITCH (Singapore Week of Innovation and TeCHnology) will take place during the same week of 8 to 12 November, as two marquee Singapore events featuring exciting innovation and technology activities for the global innovation community. Sustainability and climate change will continue to be a topic of focus across the week-long festival, with both events addressing how technology and financial sectors can be enablers and change agents for sustainability. For more information on SWITCH, visit

Cancellation Policy

3. I am a delegate and would like to cancel my registration for Singapore FinTech Festival 2021. Can the cancellation fees be waived in view of the COVID-19 outbreak?

Unfortunately, we will not be providing refunds for tickets if you choose to cancel your registration. However, you may transfer your ticket to another person at no additional cost, by providing a written notice of substitution to the, up to two weeks prior to the start of the event.

4. I am an exhibitor and would like to cancel my booth at Singapore FinTech Festival 2021. Can the cancellation fees be waived in view of the COVID-19 outbreak?

Please contact your respective account manager who will be able to advise you on the contractual details.

5. I am a sponsor and would like to cancel my sponsorship at Singapore FinTech Festival 2021. Can the cancellation fees be waived in view of the COVID-19 outbreak?

Please contact your respective account manager who will be able to advise you on the contractual details.


6. Does our SFF2021 ticket include entry to both the physical and digital event?

Registrations are open now for a digital pass only.


7. Are all speakers expected to participate in person?

Given prevailing travel restrictions, speakers based outside of Singapore are invited to participate remotely and to join the speaking session digitally. Should the circumstances change, we will reach out to speakers on any opportunities to participate in-person.


8. How many certificates will I receive?

You will receive four certificates upon completion of all three modules tested and achieving a 60% pass mark.

There will be one certificate awarded for each module (Basic Certificate). On successful assessment of all three modules, you will be issued an additional upgraded online Master’s Knowledge Certificate on Web 3.0 in Financial Services.

9. What is the difference between a Basic Certificate and a Master Certificate?

A Basic Certificate is provided when an individual completes a module. 

A Master Certificate is provided when an individual completes 3 modules.

10. Who has accredited the certification?

The SFF content and learning experience has been jointly curated by NUS professors, MAS and industry experts. NUS will be the awarding institution, and the technological digital infrastructure for issuance of verifiable digital certificates is provided by Affinidi, a Temasek-founded company specialising in creating and sharing of digital identities, verifiable credentials and data.

11. How do I apply to the programme?

Top up $10 to your existing SFF ticket and complete an assessment of 90 marked Multiple Choice Questions (MCQ) across three modules drawn from insights shared by global industry leaders at SFF 2021.

If you have already registered for a SFF digital pass, you can login to your registration wallet to top up $10 to enrol to the programme. Facing issues? Please reach out to

12. Who can apply for the programme?

The programme is open to attendees of the SFF who are keen to develop their knowledge and competency in the trends and emerging technologies that will shape the future of financial services. Those looking to upskill, mid-career switchers, professionals or students looking to develop a career in financial services should join us in this unique learning opportunity. The certificates can count towards professional learning requirements such as those required for financial sector competencies. We will also be featuring job boards and ways to foster hiring connections at the SFF. 

We have made tickets free globally for students and government employees, with learning available at SFF live and on-demand globally for a minimal cost. 

13. Do I need to attend the SFF sessions to complete the programme?

All participants must log in to the particular session page to answer two questions tagged to each session.

UTAP (Union Training Assistance Programme) Subsidy

14. Who is eligible for UTAP subsidy?

All NTUC members are eligible for UTAP subsidy. Visit to find out your eligibility.

15. How do I apply for UTAP subsidy?

You can check out this step-by-step guide to find out how to apply for the subsidy.

16. How much subsidy can I claim for?

NTUC members can enjoy up to 50% off prevailing digital pass rates, for up to $250 per individual per year. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of  prevailing digital pass rates.

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