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      Wed 18 Nov11:30am–12:00pmExhibition Floor

      [Booth 3K13] The Future of Customer Engagement: WhatsApp Business in Singapore & Malaysia

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      About This Session

      Discover how evolving digital communication trends in Singapore and Malaysia are reshaping the way businesses connect, engage, and build trust with their customers.

      Join WhatsApp Business- Albert Tiong, Program Manager and Telesign as we explore the growing opportunities for conversational messaging, particularly across banking, financial services, and fintech. Learn how businesses can leverage the WhatsApp Business Platform, powered by Telesign's Communications Platform as a Service (CPaaS) capabilities, to deliver personalized customer experiences, automate communications, enable secure authentication, and drive meaningful customer engagement at scale.

      From customer onboarding and transaction notifications to marketing, support, and omnichannel communications, this session will highlight practical use cases and strategies to help businesses turn everyday conversations into stronger customer relationships and measurable business outcomes.

      When
      Wednesday 18 November11:30am–12:00pm, Singapore time
      Where
      Exhibition FloorHall 3, Singapore EXPO
      Access
      Open Open sessionWith a Delegate, Executive, Startup, Policy, Academic, MeetUp or Trade Visitor Pass. The Trade Visitor Pass is complimentary.Compare all passes