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Thu 19 Nov11:30am–12:00pmExhibition Floor

[Booth 3K13] From SMS OTP to Verified Conversations: Rebuilding the Fintech Customer Journey on WhatsApp

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About This Session

Building on the market trends and insights explored in Day 1, this session takes a practical look at how financial institutions can transform their customer journeys using WhatsApp.

Join WhatsApp Business representative, Albert Tiong, Program Manager and Telesign as we explore real-world applications of the WhatsApp Business Platform, powered by Telesign's CPaaS capabilities. From replacing traditional SMS OTP experiences with WhatsApp authentication to streamlining onboarding, delivering transaction alerts, automating customer support, and enabling personalized engagement, discover how businesses can build more secure, seamless, and connected customer experiences throughout the fintech lifecycle.

When

Thursday 19 November11:30am–12:00pm, Singapore time

Where

Exhibition FloorHall 3, Singapore EXPO

Access

Open Open sessionWith a Delegate, Executive, Startup, Policy, Academic, MeetUp or Trade Visitor Pass. The Trade Visitor Pass is complimentary.Compare all passes

• Previous session[Booth 4A21] Fireside chat: What is a traditional broker doing in the digital assets space? With TP ICAPThu 19 Nov, 11:30am–12:15pm
• Next sessionOne World, Many Rails: Defining the Next Chapter of Money MovementThu 19 Nov, 11:35am–12:20pm