Enterprises have piloted AI. In production, budgets run out within months as inference costs outgrow outcomes. In this presentation, we run a bank's recurring fee disputes at scale and show why: agents resend excess context and re-reason solved cases on every call. We then route them through an independent control layer and compare cost per case, accuracy and audit trail, with learning kept in-house.

As ASEAN's fintech ecosystem matures, a bigger question emerges: will the region's technological progress translate into lasting competitive advantage in the global financial system? The rules of competition are changing. AI is reshaping financial services, digital assets are challenging traditional infrastructure, and geopolitical realignments are redirecting capital, talent and financial flows. Meanwhile, regulatory divergence and competing national priorities are testing ambitions for greater regional integration. These shifts will create winners and losers. Some markets will emerge as centres for next-generation financial innovation and infrastructure, while others risk losing relevance. Established financial centres and business models may find their traditional advantages increasingly challenged. Bringing together presidents of leading fintech associations across Asia, this candid discussion moves beyond familiar calls for regional collaboration to examine the difficult strategic choices facing individual markets. Which competitive advantages will endure? Where will the next financial champions emerge? Can Asian economies strengthen their collective influence while competing for the same opportunities?

RWA tokenisation has a surplus of vision and a shortage of honest post-mortems. This session is the latter. Which asset classes are seeing real traction, and which are stuck in pilot theatre? How much settlement has actually been compressed and what breaks in the transition? Tokenised collateral promises mobility the legacy system can't match, but only if the legal frameworks hold. The question for banks, financial institutions and asset managers: who are the new investors, and what do they need to see before they allocate? Practitioners who have shipped and carry the scars, separate the working from the wished-for.