Joining SMBC (Sumitomo Mitsui Banking Corporation) in 1990, Akio Isowa was engaged in corporate banking, legal affairs, corporate planning, human resources management. He established Retail Marketing Department and IT Strategy Department as the General Manager and led the debit card business, the UX project of the internet banking app. As the head of Transaction Business Division, he led product and sales planning for online payment services such as Bank Pay and Cotra. Since 2023, he is leading digital innovation of the SMBC Group as the Chief Digital Innovation Officer.
Hall 2, Singapore EXPO
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In the one year since ChatGPT was released, Generative AI has taken the world by storm. In this session, discover how financial institutions have broken ground on Generative AI applications in the industry - from improving customer service to delivering curated market insights. Drawing from real-world case studies, discover the challenges and opportunities for implementing Generative AI in financial institutions.
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