Towards New Operating Models in Financial Services

Agentic AI is not only changing what work gets done inside a financial institution, it is changing who does it and how decisions get made, with flatter hierarchies and human-and-agent teams already appearing inside the fastest-moving organisations. This panel examines how far institutions can redesign reporting lines and decision rights before the technology outpaces the structure meant to govern it. It leaves the audience with a working view of what the enterprise of 2030 is likely to look like structurally. The tension underneath: operating models built for a pre-agentic institution are running up against decisions that can no longer wait for the organisation chart to catch up.