Category: Customer-Facing

Moxtra delivers a mobile-first, embeddable cloud collaboration service that lets people and businesses collaborate the way they want to – simply, securely and flexibly, in real-time or anytime from anywhere. Moxtra’s innovative FinTech solution – Moxtra Omni Channel Customer Engagement Solution revolutionises the way of delivering Relationship and Wealth Management Services, Digital Customer Services in Banking & Financial Services Industry. It redefines customer engagement and user experience.
o The Moxtra solution offers secure messaging and collaboration tools including Power Messaging, document sharing and collaboration with voice / textual / graphical annotations, clip / story boarding, real time meetings, screen sharing, co-browsing and video conferencing, where the customer and their context is at the core. This drastically reduces the time to service customers.
o Enables bank staffs to closely collaborate internally with product / research teams and deliver remotely effective product content tailored to customer needs, which seamlessly enables increasing the “”relationship value”” of a customer and increase in productivity of internal teams.
o The embeddable nature of the Moxtra solution to be part of an existing customer/bank app across web and mobile apps enables delivering a seamless unified user experience.
o The solution offers a platform to integrate with bots (chat / voice) and AI engines. Enables seamless contextual escalation of queries to agents / specialists thereby, not losing out on any customer touch points.
o Offers capabilities to integrate with social messaging apps such as Facebook Messenger, WeChat etc. while maintaining complete audit of client engagement for compliance.


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